Dentist AI-Powered Negative Review Response Generator
Respond to patient concerns professionally while protecting your practice's reputation
Copy and paste the negative review you want to respond to
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Get a professional, empathetic response in seconds
84% of patients use online reviews to evaluate healthcare providers. Negative dental reviews can reduce new patient inquiries by 70%. However, practices that respond professionally to negative reviews see a 25% increase in patient trust and appointment bookings.
Dentist Response Templates
Thank you for sharing your experience at [Business Name]. We're very sorry to hear about the discomfort you experienced following your procedure. Patient comfort is our top priority, and we'd like to address this immediately. Please contact our office at [Contact Info] so Dr. [Name] can evaluate your situation and ensure proper healing. Your well-being is our primary concern.
We sincerely apologize for the extended wait time during your visit to [Business Name]. We understand your time is valuable, and we strive to respect our patients' schedules. We're reviewing our scheduling system to minimize delays. Please know that we sometimes experience emergencies that affect timing, but we're working to communicate better in these situations. Thank you for your patience and understanding.
Thank you for bringing your billing concern to our attention. At [Business Name], we strive for complete transparency with treatment costs. We apologize if there was any confusion about your charges. Please contact our billing specialist at [Contact Info] to review your statement in detail. We're committed to helping you understand your charges and exploring available payment options.
We're truly sorry to hear about your experience with our team at [Business Name]. Every patient deserves to be treated with courtesy and respect, and we've fallen short of that standard. We've addressed this matter with our staff and are reinforcing our commitment to excellent patient care. Please give us the opportunity to provide you with the experience you deserve - contact us at [Contact Info].
Thank you for sharing your concerns about your treatment at [Business Name]. We take all patient feedback seriously, especially regarding treatment outcomes. Dr. [Name] would like to schedule a complimentary follow-up appointment to evaluate your situation and discuss next steps. Please contact us at [Contact Info]. Your satisfaction and oral health are our top priorities.
Frequently Asked Questions
Never confirm or deny that someone is a patient, and never discuss specific treatments or medical details in public responses. Keep responses general, acknowledge their concerns, and invite them to contact the practice privately. This protects patient privacy while showing you care about addressing issues.
Yes, but carefully. Express genuine concern for their well-being, avoid defensive language, and immediately invite them to contact the practice for evaluation. This shows other potential patients that you take post-treatment care seriously while protecting yourself legally by addressing concerns promptly.
Acknowledge their concern about costs, explain your commitment to transparent pricing, and offer to review their specific situation with a billing specialist. Avoid justifying prices publicly or comparing to other practices. Instead, focus on the value and quality of care you provide.
Respond professionally without confirming patient status. Politely state that the described situation doesn't match your records or practices, and invite them to contact you privately to clarify. Report the review to the platform if it clearly violates guidelines. Your professional response will help other readers assess credibility.